Terms, Conditions and Cancellations

Deposit and balance of payment

The payment is due four weeks prior to arrival date. In the event of a reservation received after 30 days prior to arrival date, full payment should be sent as soon as your request is confirmed. Certain hotels may require additional deposits to guarantee space, especially during the high season.
Surf Costa Rica will advice you if any additional amount is required. Important: a copy of the deposit must be sent by email or fax so that we know the deposit has been made.

Cancellations and refunds

Cancellations must be received in writing a minimum of 30 days prior to arrival. In such cases, the deposit will be refunded, less a handling charge of US $ 100 and the guarantee deposits to hotels and tour coordinators. Surf Costa Rica is not responsible for non-recoverable expenses incurred by trip members in preparing for a cancelled trip, such as non-refundable advance purchase hotel, transfers, tours, etc., nor for any necessary additional arrangements should the applicant have embarked prior to the departure date. The following conditions apply to cancellations received after making the balance of payment:

• 20 days prior to arrival, 30 % of the total amount is subject to forfeiture
• 19 to 11 days prior to arrival, 50 % of the total amount is subject to forfeiture
• 10 days prior to arrival, 100% of the total amount is subject to forfeiture

Certain hotels may have more strict cancellation and refund policies. These vary according to each hotel and depending on each circumstance.
Surf Costa Rica highly recommends purchasing trip cancellation insurance.

Reservation Process

Early reservations are recommended in order to guarantee your accommodations. During the high season (November to April and months of July and August), Surf Costa Rica suggests that reservations be made at least six to three months in advance in order to confirm space. All the reservations must be sent in writing via e-mail or fax with all the specifications of your request.

Company Policies

Surf Costa Rica acts only as an agent for the passenger in regard to Travel, whether by road, railroad, boat, airplane, helicopter, or horse, and assumes no liability for injuries, damages, losses, accidents, delays or irregularities that may be caused either by reason of act or default of any hotel, carrier, boat, restaurant, company or person, rendering any of the services included in the trip, or any other circumstances beyond their direct control.
Surf Costa Rica and/or its agents accept no responsibility for losses or additional expenses due to delays or changes in flight schedules, loss of (or damage to) baggage or any article belonging to the passengers, sickness, personal health, weather, strikes, roads and trails' conditions, river levels, delays in transportation, wars, accidents, chance, force major or other reasons. Such losses or expenses will be borne by the passenger, as tour rates provide for arrangements only for the time stated. Many of the activities involved in the tours may be inappropriate for those people with severe health problems or physical disabilities. It is the passenger's responsibility to judge the appropriateness of these activities considering his or her physical capabilities.

Customer Liability

Trip members are responsible to select a program appropriate to their abilities and interests. In order to assist you with the suitable itinerary we are happy to discuss the program, and provide you with the experience granted by our professionalism of the program you are interested in. Trip members are held responsible for being in good health to undertake the trip and also for preparing for the trip by studying the itinerary and pre-departure information packages, for bringing the appropriate clothing, equipment and personal documentation as advised therein.